Contract System Analyst (45680)

Full Time

Wan Chai

govt07235

Posted on:

2023-05-24

Duties

To act as team lead for a group of resident helpdesk support staff and technicians from in-house and/or from service contractor
To monitor the performance of the resident helpdesk support staff
To support end user for their PC (including desktop and notebook computers) /mobile device operating systems (OS), hardware, applications and peripherals
To prepare training materials such as manuals and train helpdesk support staff and end users on how to operate PC/mobile device, including OS and other common applications
To support, maintain and upgrade PCs/mobile devices and apply patches and updates, etc. to the PCs/mobile devices
To support end point protection to PCs
To manage deployment of hardware and software to users
To provide system support on different software such as Microsoft Windows AD/DNS/DHCP/File & Print Sharing/Quota and virtualization Server infrastructure (e.g. VMWare) etc.
To work with internal and external IT system owners to solve technical issues
To perform security monitoring, security patch updating and take corrective action
To liaise with vendors and coordinate with users during project implementation and system maintenance
To prepare and maintain helpdesk materials, such as service catalogue, FAQs
To provide technical support services, either on-site, by email or on phone, including but not limited to Microsoft Windows Server, iOS, Lotus Notes,Microsoft Windows for PCs and Microsoft Office applications
To evaluate new products and technology
To administrate, operate and support Symantec Management Platform (formerly Symantec Altiris) and helpdesk system (ManageEngine ServiceDesk Plus)
To conduct other administrative tasks and support activities as requested

Requirements

Holder of University degree in Computer Subjects or equivalent
At least 8 years of relevant post-qualification working experience
At least 4 years of working experience as a System Analyst
Possess at least 8 years solid working experiences which shall fall into the following areas:
- Helpdesk management
- Troubleshooting and configuration of hardware, such as PC desktops, notebook computers, mobile devices, network equipment and peripherals
- Microsoft Windows administration and configuration
Knowledge of Software (iOS, Windows 7 / 10, Offices 2016, Adobe Acrobat DC, Symantec Altiris, ManageEngine ServiceDesk Plus, Symantec end point protection, Webex, Zoom, VMWare Horizon Client, FileCloud, storage encryption), PC desktop/notebook/ iOS mobile device, and peripheral such as printer, scanner
Experiences in supporting these are preferable
Holder of MCSE is preferable.
Proficiency in both spoken and written Cantonese and English
Good Knowledge of PC email software (Lotus Notes, CMSG), mobile email (including MCMS) is preferable
The job requires the following mandatory skills:
- 4 Years x People Management
- 3 Years x Windows 7/8/10, Work experience with/in the Government and Management and Support of Gov't Systems & Services
- 2 Years x Anti-Virus Technology, Internet/ Intranet, Lotus Notes Administration & Technical Support, Office Automation and Wireless and Mobile
- 1 Year x Microsoft Active Directory Administration, Data Encryption Technology, Endpoint Security Solutions, IT Security, Virtual Private Network and Helpdesk Call Handling Technique

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address apply@clts.com

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

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Application Deadline:

2023-06-06

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Contract System Analyst (45680)

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