To provide ICT helpdesk support services delivery (of over 1300 staff in the headquarters and 4 remote offices) and backend systems' operational support with major duties including but not limited to the following:

• Coordinate website revamp project
• Perform internet and intranet website maintenance and webpage update
• Develop dynamic webpages such as dynamic FAQ, dynamic What's New in PHP programs with MySQL database connection
• Perform update and maintenance to PHP programs and data stored in MySQL database
• Timely website update and support upon requests raised by users
• Perform regular checking on the conformance to the Web Accessibility standards
• Perform website publishing to staging and production environments using Web Content Upload System (WCUS)
• Perform system configuration and support for version control system
• Assist in coordination work with contractors and users for Government Office Automation (GOA)system enhancements and on-going maintenance
• Provide support on standard Office Automation packages and GOA applications including Lotus Notes Mail/Confidential Mail System (CMS), Mobile Confidential Mail Service (MCMS), e-Leave System, and Departmental Portal (DP) System
• Provide PC support and troubleshooting (including both hardware and software)
• Perform account maintenance and annual housekeeping
• Perform status monitoring of backend servers, health check and backup operations

• Higher Diploma/Degree holder in Computer Science or equivalent
• At least 4 years of relevant post-qualification working experience
• At least 3 year of working experience as an Analyst Programmer
• To possess hands on skills and experience in website maintenance and web programming to access database
• To possess hands on skills and experience in WCUS and version control system
• To possess in-depth skills and experience in GOA system maintenance and support
• To be familiar with PC client environment in Windows platform
• To possess in-depth skills and experience in server and backup operations
• The job requires the following mandatory skills:
  
  • 3 Years x Confidential Mail System, HTML5, MySQL, PHP programming, Website Administration, Work experience with/in the Government, Management and Support of Gov't Systems & Services, Helpdesk Call Handling Technique and Moderate Exposure in Written English