Commercial
Business Intelligence

Service Delivery Supervisor / Assistant Manager ($32-35K), Airport Area

Full Time
Airport
,
,
govt07043
Posted on:
2023-04-27

Duties

  • Responsible for the delivery of all Service Desk Support Services to customer according to the Service Level Agreement
  • Act as a single point of contact for tackling operational issues
  • Manage the service delivery team – recruits, hires, and develops the skills of support staff to perform their duties
  • Ensure customer satisfaction through efficient and effective approach
  • Oversee the daily operations of on-site team
  • Handle complaints and escalation
  • Review and streamline service delivery processes to be effective
  • Coach and motivate on-site staff to perform tasks, based on operational manual, procedure, and customer policies
  • Enforce the compliance of customer standard, culture and training

Requirements

  • Higher Diploma or above in Computer Science, IT or related Discipline
  • At least 4 years of post -qualification IT Service Desk Experience in supporting large scale corporations
  • At least 2 years of Supervisor Experience
  • ITIL v4 Foundation or above
  • Good Communication skill with end-users, fluent in spoken English and Chinese
  • Familiar with ITSM tools like BMC

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address vacancy@clts.com

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

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Application Deadline:
2023-05-26
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Service Delivery Supervisor / Assistant Manager ($32-35K), Airport Area

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

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The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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