Public Sector
Helpdesk

Contract Senior IT Assistant (44808)

Full Time
Sha Tin
,
Wan Chai
,
govt06922
Posted on:
2023-04-17

Duties

  • Perform general helpdesk duties
  • Lead/ guide/ monitor IT Assistants on daily PC Helpdesk operations
  • Provide support to VIP officers in using various IT applications, remote email access and mobile devices such as laptop, tablet and smartphone
  • User Account Management for Notes / Domain
  • Confidential Mail System support
  • Mobile Mail support
  • Perform other ad-hoc duties or field support to VIP officers. Ad-hoc/ on-call support for urgent incidents during non-office hours may be required
  • Provide on-site troubleshooting/ support for IT users
  • Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required
  • Undertake any ad-hoc duties as assigned by supervisor

Requirements

  • Higher Diploma or above in IT related subject
  • At least 5 years of working experience as a Senior IT Assistant
  • At least 5 years solid experience in supporting PC Clients running on Microsoft platform, Internet applications, Lotus Notes Mail System
  • At least 2 year solid experience in supporting Confidential Mail System
  • Familiar with Microsoft products such as MS Windows 7/10, MS Office 2010 / 2013 and Lotus Notes
  • Government experience is preferable
  • Have solid understanding of incident and problem management processes
  • Proficient in both spoken and written English and Cantonese
  • Holder of Microsoft Certified IT Professional (MCITP) or Microsoft Certified Professional (MCP) or equivalent is preferred
  • The job requires the following mandatory skills:
    • 3 Years x Lotus Notes Mail Admin. & Technical Support, Office Automation and PC LAN Support
    • 2 Years x Confidential Mail System and Helpdesk Call Handling Technique

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address apply@clts.com

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

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Application Deadline:
2023-04-21
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Contract Senior IT Assistant (44808)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

Data Privacy Statement

The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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