The staff is responsible for production support activities such as, but not exhaustive:

• Answering of hotline enquiry, following up the trouble shooting and providing related technical support
• Providing administrative support, preparation of statistics and returns
• Implementing programs development, testing and documentation of the computer systems
• Updating training manuals and conducting in-house end-user training
• Arranging equipment or service procurement and equipment inventory control

• Higher Diploma/Degree holder in Computer Science or equivalent
• At least 4 years of relevant post-qualification working experience
• At least 2 years of working experience as an Analyst Programmer
• At least fours years working experience in application support and maintenance with at least two years must be in similar post or in comparable capacity
• Experience in help-desk support services is preferred
• Experience in conducting training course to end-users is preferred
• May require to travel to other offices and land boundary control points to support users and work outside office hours.
• May require to provide 7x24 on-call production support
• The candidate is required to provide service outside office hours, e.g. 7 x 24 on-call production support
• The candidate may require to work at remote offices scattered over the territory such as control points for support
• Integrity record check for the candidate is required and the candidate shall be requested to sign a consent during the recruitment interview
• The job requires the following mandatory skills:
  
  • 4 Years x Document Management System, IT Security, Oracle RDBMS and Windows Server 2008/2012
  • 2.5 Years x Helpdesk Call Handling Technique, Experience in Conducting IT Training/Briefing, Moderate Exposure of Spoken English in Work and Moderate Exposure in Written English