Commercial
Helpdesk

Senior Helpdesk Specialist (Kwun Tong, 5 days work)

Full Time
Kwun Tong
,
,
clts03531
Posted on:
2024-03-14

Duties

  • Receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user’s reported problems are resolved
  • Executing IT system routine activities including daily system health and security checks, backup operation and data centre operation;
  • Performing regular desktop management and security patch deployment to maintain effective and secure IT environment
  • Supporting meeting room equipment (audio / video conferencing and guest Wi-Fi), internal / external events
  • Performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated

Requirements

  • Diploma or above in Computer Science or related subjects
  • At least 5 years' experience in IT industry
  • Hands-on experience working in a helpdesk or technical support
  • At least 2 years in a senior or lead capacity
  • Strong knowledge of desktop operating systems, productivity software (Microsoft Office, Zoom, Avaya Workspace, VDI), and common business applications
  • Knowledge and experience troubleshooting hardware, software and network related issues

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address kmpost@clts.com

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

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Application Deadline:
2024-04-13
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Senior Helpdesk Specialist (Kwun Tong, 5 days work)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

Data Privacy Statement

The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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