Commercial
Project Management

Operation Manager (NOC) $40-42K

Full Time
Kowloon Tong
,
,
clts01228
Posted on:
2023-03-14

Duties

  • Responsible for overseeing day-to-day operation for Network Operations Center (NOC) and support managed service customer
  • Work with internal party, vendor and customer to deliver high quality of managed service
  • Lead a team to:
    • Ensure the managed network system and infrastructure are functioning and effectively and efficient
    • Monitor and maintain managed network system and infrastructure to ensure maximum uptime and availability
    • Maintaining high level of customer satisfaction and service availability
    • Response quickly and effectively to network issues and incident
    • Work with the team to troubleshooting and resolve problem
    • Develop and implement processes and procedures to continuously improve network operation
    • Provide regular reports on network performance and availability to internal parties and customer

Requirements

  • Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology, Information System or related disciplines
  • Minimum 8 years relevant experience in supporting managed service project or in-house IT support or Network Operation Center (NOC)
  • Good technical knowledge in various brands of ICT product and solution such as Cisco, Juniper, Fortinet, Microsoft Windows Server, etc.
  • Familiar with ITIL IT Service Management framework
  • Advantage to holder of professional certifications such as ITIL, MCSE, CCNP, etc.
  • Strong problem solving and analytical skills
  • Good customer service and interpersonal skills
  • Self motivated, customer oriented and able to work under pressure
  • Proficiency in spoken and written in both Chinese and English

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address vacancy@clts.com

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

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Application Deadline:
2023-04-13
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Operation Manager (NOC) $40-42K

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

Data Privacy Statement

The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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