Contract Systems Analyst

Full Time

Others (Hong Kong)

GOVT251153

Posted on:

2025-11-05

Duties

Collaborate and liaise with stakeholders to ensure successful implementation of tablet and tablet app projects
Formulate hardening procedures and configuration profiles for tablet hardware and software according to project specifications
Prepare quality assurance plans and test plan to ensure the reliability and functionality of tablet system
Supervise internal colleagues and outsourced contractors in the delivery, setup, configuration and maintenance of tablet hardware and software
Troubleshoot and resolve technical issues related to tablet hardware, software and system security
Prepare and update documentation of tablet hardware and software setup, configuration, and network deployment processes
Generate reports on project progress, technical issues, and resolution activities
Provide regular updates to stakeholders, project managers, and team members on the status of tablet implementation projects
Manage contractors, including contractors from Chinese Mainland, to ensure smooth operation of tablets and MDM system
Arrange the deployment of tablets to different Hongkong Post Offices
Support the operation of kiosks and MDM system
Configure the router of kiosks in high availability mode
Troubleshoot and resolve technical issues related to kiosks and MDM system
Serve as the first point of contact for the enquiries from venue managers of kiosks and Hongkong Post Offices deployed with new tablets
Coordinate the tenancy and property maintenance matters of venues deployed with kiosks
Attend iAM Smart related promotional activities, including exhibition counters to assist citizens with iAM Smart registration and handling related enquiries
Any other duties assigned by the supervisor

Requirements

Higher Diploma/Degree holder in Computer Science or equivalent
At least 4 years of relevant post-qualification working experience
At least 1 year of working experience as a Systems Analyst
Have solid experience in collaborating and liaising with both internal and external stakeholders to carry out and implement IT projects
Have solid experience in on-going maintenance support for Android mobile devices and kiosks
Have solid experience in service management on Android mobile devices and kiosks integrated with MDM
Have solid experience in resolving technical problems on Android mobile devices and kiosks with users
Have solid experience in deploying Android mobile devices and kiosks in different venues
Have solid experience in conducting testing including UAT for Android mobile devices and kiosks
Have solid experience in monitoring the performance of Android mobile devices, kiosks and MDM, as well as coordinate with users, technical teams and contractors
Possess experience in setting up Android mobile devices and kiosks managed by MDM system
Possess experience in vendor management
Good command of both spoken and written English and Chinese (Cantonese)
Good command of spoken Putonghua
Have good communication and interpersonal skills
The job requires the following mandatory skills:
- 4 years x IT Planning, System Implementation and Maintenance/Support and Wireless and Mobile
- 3 years x Moderate Exposure in Written English
- 2 years x IT Security, Multi-tier System Integration, Work experience with/in the Government, Helpdesk Call Handling Technique, Moderate Exposure of Putonghua in Work, Site Preparation Experience and Vendor Management
- 1.5 years x IT Advisory & Promotion, eg.Exhibition,Publication
- 1 year x Router Configuration

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:

2025-11-18

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Contract Systems Analyst

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