Responsible for delivering technical support to end-users across workstation and IT infrastructure, including but not limited to the following areas:

• Assist in delivering IT support services, including problem investigation, trouble-shooting, analysis, and issue resolution
  
• Deliver on-site installation and support services for hardware and software systems , including PCs, laptops, domain accounts, email, VPN access, and mobile devices
  
• Gather site preparation requirements for IT systems, coordinate implementation details with business users, monitor installation progress, participate in equipment and system acceptance, and ensure accurate record-keeping and documentation
  
• Liaise and coordinate with various stakeholders - including end users, product vendors and service contractors - to facilitate on-site service delivery
  
• Perform monitoring, event coordination, and facility management for the server room and Disaster Recovery (DR) site
  
• Perform additional duties as assigned by the supervisors
  
• Normal working hour: Mon 9:00 - 18:00, Tue - Fri 9:00 - 17:45

• Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
  
• Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
  
• Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
  
• At least 2 years of working experience as an IT Assistant
  
• The proposed staff must have working experience in providing on-site support services to customer
  
• Good interpersonal skills and communication skills
  
• Strong problem solving and analytical skill
  
• Responsible, independent and able to work under pressure
  
• Previous experience in deployment and support of PC related H/W & S/W
  
• At least 2 years' post-qualification experience in which at least 2 years' relevant experience in similar post and in a comparable capacity
  
• The job requires the following mandatory skills:
  
  • 2 years x Endpoint Security Solutions and Windows 7/8/10