Contract Senior IT Assistant

Full Time

Sham Shui Po

GOVT250659

Posted on:

2025-07-28

Duties

To oversee the operation of BCFMS and provide technical and administrative support for users
- Maintain and debug the BCFMS, evaluate BCFMS compatibility with Window 12 on release
- Operate a helpdesk telephone enquiry hotline and helpdesk email account provided by Digital Policy Office (DPO), handle enquiries on the BCFMS and portable data terminals (PDTs) received by calls and emails
- Prepare self-installation packages for B/Ds' users and carry on-site system installation, maintenance and support service on a need basis at user B/Ds' sites, such as new system installation, bug-fixing, data restructuring and conversion
- Provide technical advice and support to B/Ds' users for solution implementation for managing pre-ERKS paper files registered with BCFMS after Central Electronic Recordkeeping System (Central ERKS) implementation. The solutions include continuing to use BCFMS, export BCFMS data to Microsoft Excel format and import BCFMS data to Central ERKS
- Compile and maintain documentation and program(s) on system maintenance and development
- Conduct operation and technical training and prepare training materials upon DPO's request
- Perform system monitoring and tuning, system administration and database administration when need arises
To carry out any other duties as assigned by the supervisor

Requirements

Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
At least 5 years of working experience as a Senior IT Assistant
On-site support at user B/Ds' office required upon request
Solid working experience in system implementation and maintenance required
Solid working experience in system backup operation and data management required
Experience in providing helpdesk support to users required
Good communication and interpersonal skills required
Experience in conducting user training preferred
The job requires the following mandatory skills:
- 2 years x System Implementation and Maintenance/Support
- 1 year x System Backup Operation, Data Management, Management and Support of Gov't Systems & Services and Helpdesk Call Handling Technique

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

Apply Online

Interested in this position? Submit your application online.

Application Deadline:

2025-08-01

Apply Now

Application period expired.
Your application may not be considered.

Application for

Contract Senior IT Assistant

Please complete the form with your CV attached.

First name

Last name

Phone number

Your message (optional)

Upload your CV

Upload File

Max file size 5MB.

Uploading...

fileuploaded.jpg