Public Sector
Helpdesk

Contract IT Assistant (Non-Shift)

Full Time
Sheung Wan
,
Admiralty
,
Central
GOVT250966
Posted on:
2025-09-22

Duties

  • To provide telephone and on-site helpdesk services to end-users, and trouble-shoot problems on PCs and computer equipment
  • To install PC hardware (e.g. PC, printer, RAM, hard disk, DVD drive, Chinese inputting device, sound card, etc.) and software, and set up multi-media equipment at various offices of the Department
  • To assist in diagnosing PC hardware and software problems, providing solutions and arranging for follow-up action with vendors as appropriate
  • To provide user support for general office automation systems (e.g. Lotus Notes, Outlook, Confidential Mail, iNotes, Windows 10, MS Office, Internet Explorer, Chrome) and dedicated system (OpenText eDocs Document Management System)
  • To assist in testing new hardware and software products
  • To assist in system administration work of the computer network, monitoring performance of major systems, and backing up of servers and computer systems
  • To be on roster (estimated once every 6 weeks) to provide standby support on web page update after office hours.
  • To perform any other computer-related and administrative duties assigned by senior officers
  • Perform system analysis and design

Requirements

  • Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
  • Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
  • Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
  • At least 2 years of working experience as an IT Assistant
  • Experience in providing user support to OpenText eDocs Document Management version 5.3 is a definite advantage.
  • There may be occasions that the successful candidate will be asked to perform duties during weekends.
  • It is required to render on site support services at user offices scattered in various locations of Kowloon and Hong Kong Island
  • The job requires the following mandatory skills:
    • 3 years x Confidential Mail System, Document Management System, PC LAN Support, Helpdesk Call Handling Technique and Shift work
 

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Interested in this position? Submit your application online.
Application Deadline:
2025-10-03
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Contract IT Assistant (Non-Shift)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

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The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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