Contract Senior IT Assistant

Full Time

Kowloon Tong

GOVT251272

Posted on:

2025-11-28

Duties

Handling matters relating to the development and daily management of eSSPA
- To coordinate and conduct UAT exercise
- To provide support in system testing, including preparing test cases, collaborating with stakeholders for on-going enhancements on eSSPA
- To construct log reports documenting completed updates, pending changes, and observations from UAT and system testing
- To capture screen images and record videos of the e-platform layout before and after system changes, and maintain organised archives of these records for reference
- To assist in managing and updating the webpage
- To participate in meetings about eSSPA implementation and maintenance
- To review and update the documentation of eSSPA and assist in filing relevant documents through the electronic filing system
Promotion, liaising with and providing support to stakeholders of eSSPA
- To assist in preparing user manuals / guidelines / PowerPoint slides / FAQs / video clips for parents, school users and EDB colleagues
- To provide support on the logistics of briefing sessions to parents, school users and EDB colleagues
- To answer enquiries from schools, parents and EDB colleagues
- To assist in preparing promotional materials for eSSPA
Development and maintenance of chatbot for eSSPA
- To assist in managing the question bank for the frequently asked questions related to eSSPA
- To assist in reviewing reports and on-going training of chatbot
- To assist in conducting UAT for chatbot enhancements
Performing other duties as required

Requirements

Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
At least 5 years of working experience as a Senior IT Assistant
Experience in control and operation of computer systems;
Experience in assisting and preparing UAT / conducting pre-UAT;
Experience in preparing presentation and training materials (such as PowerPoint slides and videos);
Experience in using Microsoft Office applications (e.g. Word and Excel) and multimedia software;
Strong analytical and communication skills; and
Self-motivated, hardworking and able to work independently.
The job requires the following mandatory skills:
- 6 months x System Implementation and Maintenance/Support, Client Service, Management and Support of Gov't Systems & Services and Software Testing Management

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:

2025-12-11

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Contract Senior IT Assistant

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