Contract Senior IT Assistant

Full Time

Sha Tin

GOVT250378

Posted on:

2025-04-24

Duties

To man a hotline on school users' enquiries concerning Common Log-on (CLO);
To provide professional support to Common Log-on (CLO) and teacher-related systems (e.g EdIS-TIM and EASAS) as a Business Analyst, including-
- to assist in compiling, revising and consolidating user requirements based on views/comments from various parties;
- to assist in liaising with various parties and giving comments on workflow, system analysis and design report/ impact analysis and program/function specification;
- to assist in confirming system design of enhancements/ issues fixed;
- to conduct User Acceptance Test (UAT)/ preliminary UAT for enhancements and/or issues fixed to facilitate users' acceptance of the revised programs;
- to collaborate with technical teams and coordinate user activities;
- to monitor the progress of enhancements and/or issues fixed;
- to assist in reviewing and accepting project deliverables.
To take up any other duties as required by supervisors.

Requirements

Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
At least five years' experience in supporting IT systems
Strong command of written and spoken English and Chinese
Experiences in handling calls from schools and public
Strong interpersonal, technical, analytical, administration and organization skills with flexible approach to problem solving
Proactive with a strong sense of responsibility and integrity, with self-motivated and detail oriented
Experience in control and operation of computer systems; assisting and preparing documents; supporting IT systems and facilitating communication
Experience in assisting and preparing UAT / conducting pre-UAT
Ability to work independently to meet deadline
Work experience with/in the Government is preferred
The job requires the following mandatory skills:
- 1 year x Chinese Processing, Electronic Form, Internet/ Intranet, Multi-tier System Integration, System Implementation and Maintenance/Support, Windows 7/8/10, Client Service, Coordination, Experience in Customer Relations, Helpdesk Call Handling Technique, Intensive Exposure of Spoken English in Work, Intensive Exposure in Written English and Software Testing Management

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Interested in this position? Submit your application online.

Application Deadline:

2025-05-07

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Contract Senior IT Assistant

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