Contract Systems Analyst

Full Time

Tsim Sha Tsui East

Tseung Kwan O

govt261408

Posted on:

2026-10-30

Duties

To provide infrastructure (including servers, storage and networks) and user endpoints (including workstations, mobile devices) support for the Department, and to manage IT projects covering new and existing systems.
To provide infrastructure support, including installation, configuration, monitoring, maintenance and troubleshooting;
To manage and oversee data centre facilities, maintenance and, operations;
To manage and support the departmental services including but not limited to mail services, file services, Windows Active Directory (AD), authentication services, network access control, endpoint management, anti-malware and endpoint detection and response (EDR);
To implement various IT projects and participate in all stages of project lifecycle including: requirement gathering, system analysis and design (SA&D) , procurement, data preparation and migration, system acceptance and user acceptance testing (UAT), system rollout, documentation, on-going maintenance;
To monitor the project progress and perform quality assurance on the work of outsourced contractors;
To monitor, optimise and fine-tune the performance of systems, servers, and networks;
To provide technical and operational support for users regarding IT facilities, including workstations, laptops and smartphones;
To prepare technical specifications and evaluate IT products (including hardware, software and services) during procurement;
To participate in testing and trial use of new IT products and solutions;
To perform regular system monitoring, health checks, system and data backups, disaster recovery drills, and security compliance monitoring, etc.;
To maintain an up-to-date inventory of IT assets, software licenses, and technical documentation;
To collaborate with ICT team members to deliver daily helpdesk support services during both office and non-office hours;
To be able to work under pressure and willing to work overtime if required; and
To provide on-call technical support duties and perform overtime work, including work outside of normal office hours, on Saturdays, Sundays, and public holidays, as and when necessary and upon the request of the Government Representative.

Requirements

Higher Diploma/Degree holder in Computer Science or equivalent
At least four (4) years' post-qualification information technology experience of which at least two (2) years' is in related areas;
Candidates with working experience in data centre management or relocation will be given priority;
Experience in system design, implementation, integration, upgrade and/or migration;
Experience in administration and monitoring of outsourced projects;
Hands-on experience in supporting enterprise network and infrastructure systems such as mail system, file servers, EDR, endpoint management, AD, authentication system, and/or system monitoring;
Experience with enterprise IT management and monitoring tools (e.g. server and network monitoring, helpdesk / service desk, identity and access management);
Working experience in Lotus Domino mail servers, Government Communication Network (GCN), and/or Government Cloud Infrastructure Services (GCIS) will be an advantage;
Experience in developing system scripting (e.g. PowerShell or batch scripts) will be an advantage;
Possess a profound understanding of IT security principles including secure system and network design;
Familiarity with IT security controls, backup procedures, housekeeping jobs and related operational controls for enterprise systems;
Strong analytical and problem-solving skills, with the ability to work independently and communicate effectively with users and contractors;
Good written Chinese and English, and fluent spoken Cantonese and English;
Security vetting is required; and
The successful candidate may be required to work at more than one work location, including Fire Services Headquarters Building and Fire and Ambulance Services Academy.
The job requires the following mandatory skills:
- 2 years x Infrastructure, IT Security, Networking, Network & System Management, System Implementation and Maintenance/Support, Server Virtualisation Technology, Coordination, Work experience with/in the Government, Management and Support of Gov't Systems & Services
- 1 year x Intensive Exposure in Written English, IT Service/ Outsourcing Management

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:

2026-11-13

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Contract Systems Analyst

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