• Oversee day-to-day system operations, performance monitoring, backups, and Disaster Recovery for mission-critical infrastructure.
• Take charge of critical incidents—performing in-depth troubleshooting and applying technical fixes directly, without depending on vendor support.
• Coordinate end-to-end infrastructure projects, system integrations, software release cycles, and routine patch management.
• Evaluate operational strategies, develop execution plans, and take full ownership of tasks—demonstrating an unwavering commitment to on-time delivery, along with strong flexibility, dedication, and a results-driven approach to meeting critical project milestones.
• Ensure compliance with IT security policies and ISO 27001/ISO 27701 standards by facilitating Security Risk Assessments and Audits (SRAA).
• Support the team in drafting comprehensive technical documentation, operational procedures, and tender specifications, and in proposing solutions.
• Plan and execute lifecycle management for the HCI platform—covering firmware, hardware, and VMware software upgrades—while maintaining a register of end-of-life and end-of-support components.
• Carry out capacity planning, performance monitoring, and right-sizing of virtual resources, and establish proactive monitoring and alerting for early fault detection.
• Prepare procurement documents (specifications, evaluation criteria, schedules) for hardware, software, licenses, and maintenance services, and manage the full procurement lifecycle—from sourcing and quotation/tender evaluation to preparing award recommendations.
• Administer vendor and contractor contracts, including monitoring deliverables and milestones, verifying claims and invoices, and tracking maintenance and support contract renewals and expirations.
• Supervise junior staff and perform Quality Assurance on contractor work. Candidates must maintain a high level of accountability by proactively updating management on task progress and risks, and ensuring architectural roadmaps align seamlessly with overall business objectives.

‍

• Higher Diploma or Degree in Information Technology or its equivalent
• At least 5 years’ experience in IT Infrastructure
• At least 0.5 years’ experience in Datacentre Maintenance
• At least 1 years’ experience in:
  • Disaster Recovery Planning
  • Linux System Administration
  • Networking
  • Storage Area Network
  • Vendor Management
• At least 3 years’ experience in Server Virtualisation Technology
• Experience in VMware enterprise technologies is strictly required, covering VMware Cloud Foundation lifecycle management, stretched clusters and vSAN/SAN administration.

‍