• Install, configure, and maintain infrastructure and user endpoints
• Maintain data centre facilities and perform daily operations such as cabling, hardware installation, and routine inspection
• Provide technical support on departmental services including mail services, file services, Windows Active Directory (AD), endpoint management, anti-malware and endpoint detection and response (EDR)
• Collaborate with ICT team members and outsourced contractors in the implementation and delivery of IT infrastructure projects
• Provide technical and operational support for users regarding IT facilities, including workstations, laptops and smartphones
• Perform IT security tasks such as security patching, firmware updates, certificate renewals, and reviews of user account, system configurations, and security logs to ensure compliance with up-to-date security policies and guidelines
• Perform regular system monitoring, health checks, system and data backups, disaster recovery drills, and other housekeeping tasks
• Evaluate and assess IT products during procurement and participate in the testing and implementation of new IT products and devices
• Maintain an up-to-date inventory of IT assets, software licenses, and technical documentation
• Provide on-call technical support duties and perform overtime work, including work outside of normal office hours, on Saturdays, Sundays, and public holidays, as and when necessary

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• Higher Diploma / Degree in Computing or related subjects
• At least three (3) years' post-qualification information technology experience of which at least two (2) years' is in related areas
• Familiarity with structured cabling standards and hands-on experience with hardware troubleshooting is a plus
• Experience in supporting enterprise network and infrastructure systems such as mail system, file servers, endpoint detection and response, endpoint management, Active Directory, and/or system monitoring
• Experience in Linux system installation and administration is a plus
• Working experience in data centre management or relocation is a plus
• Good written Chinese and English, and fluent spoken Cantonese and English
• Strong analytical and problem-solving skills, with the ability to work independently and communicate effectively with users and contractors

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