• Support and deliver telephone number migration projects using Microsoft Teams Enterprise Voice
• Manage and validate PBX user migration requirements and evaluate Microsoft Teams features and dependencies
• Coordinate project activities and ensure delivery according to project schedules and user requirements
• Administer and provide ongoing support for Microsoft Teams through Microsoft 365 Admin Centre
• Liaise with Microsoft Support and telecommunications service providers to resolve technical issues
• Monitor Teams Phone usage, user adoption, and system health, and prepare regular reports
• Support large-scale IT transformation projects, including Windows upgrades and endpoint modernization initiatives
• Work closely with helpdesk teams, vendors, and business users to resolve deployment and migration issues
• Provide Second-Line (L2) support for in-house engineering applications, including participation in a 24x7 on-call support roster for critical incidents
• Maintain project documentation, deployment records, issue logs, trackers, and status reports

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• Diploma or above in Information Technology, Computer Science, Information Systems, or a related discipline
• 1 - 3 years of experience in IT project coordination, project administration, IT support, desktop support, or related fields
• Basic knowledge of Microsoft Windows, Microsoft 365, Active Directory, and IT infrastructure environments
• Strong project tracking, reporting, and documentation skills
• Strong communication and interpersonal skills
• Good problem-solving and follow-up abilities
• Ability to work effectively with multiple stakeholders and drive issue resolution
• Experience with Microsoft 365 administration is preferred
• Experience supporting Windows migration, PC refresh, or endpoint deployment projects is an advantage

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