• Complete telephone number migration via Microsoft Teams Enterprise voice;
• Manage and validate inter-relationships between PBX users in same or different sites and to evaluate corresponding MS Teams features and dependencies for different users;
• Drive and deliver migration project according to project schedule and user needs on the Microsoft Teams platform;
• Collaborate and troubleshoot with technical teammates for issue solution implementation;
• Perform on-going support through Microsoft Office 365 Admin Center for MS Teams administration;
• Work with Microsoft support and telephone service provider on support cases.
• Monitor and provide regular update of MS Teams Phone user count, usage and provide health quality reports
• Support the delivery of large-scale transformation initiatives, including Windows upgrades, and endpoint modernization projects across the organization.
• Work closely with Helpdesk, support teams, vendors, and business users to track deployment progress and resolve deployment issues.
• Act as Second-Line (L2) support to in-house applications for engineering department at a 7x24 on-call basis to handle critical system failures or emergency incidents.
• Maintain project trackers, deployment records, and status reports, providing accurate progress updates and supporting project governance to ensure successful delivery of endpoint modernization initiatives.

Mandatory (Essential)

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related disciplines.
• Candidates with at least 1 year of o365 portal administration relevant experience are preferred;
• 1-3 years of experience in IT project coordination, project administration, IT support, desktop support, or related roles.
• Basic understanding of Microsoft Windows, Microsoft 365, Active Directory, IT infrastructure, and end-user computing environments.
• Strong project tracking and reporting skills.
• Ability to maintain issue logs, action trackers, and project documentation.
• Strong communication and interpersonal skills.
• Strong problem-solving and follow-up skills.
• Ability to coordinate with multiple stakeholders and drive issue resolution.
• Good command of spoken and written English and Chinese.
• Proactive, responsible, and willing to learn.

Good to have (Desirable)

• Experience supporting large-scale Windows migration, PC refresh, endpoint deployment projects in a corporate environment.
• Candidates with basic Power Platform related knowledge will be advanced.
• Experience with system administration of Microsoft Exchange.
• Experience with enterprise device management technologies such as Microsoft Intune, SCCM or related endpoint management solutions.
• Good telephone manner for answering customer enquiry and issue handling