The CAP will be responsible for providing end-to-end IT support throughout the software developmentlife cycle, which includes collecting user requirements, reviewing system design and prototypes, performing  comprehensive testing, conducting regular training, supporting system deployment and nursing, maintaining the systems and providing helpdesk support

The CAP may be required to perform system testing and on-call support outside normal office hours and during weekends/public holidays occasionally

The CAP is mainly deployed to perform the following duties:

• Assist in collecting user requirements for application systems
  
• Assist in reviewing workflows and prototypes of new features and functions of application systems
  
• Participate in user acceptance test
  
• Assist in data conversion of application systems
  
• Assist in reviewing project deliverables and documentation
  
• Assist in rollout of new features and functions of application systems
  
• Develop, test, deploy and maintain VBA macros to simplify data entry and maintain operational efficiency
  
• Assist in arranging and conducting regular briefing and training sessions for users of procuring departments
  
• Provide helpdesk services to users of procuring departments and FSTB on the daily operation and technical support of application systems
  
• Monitor system issues and coordinate with outsource contractor and corresponding departments and parties for investigation and resolution
  
• Perform health check of application systems after deployment of programs outside normal office hours
  
• Participate in system testing including disaster recovery (DR) drill and ad hoc support outside normal office hours
  
• Carry out other duties assigned by the supervisor

• Higher Diploma/Degree holder in Computer Science or equivalent
  
• At least 4 years of relevant post-qualification working experience
• At least 2 years of working experience as an Analyst Programmer
  
• Knowledge and experience in system implementation and integration, and support of IT systems.
  
• Knowledge and experience in system testing and user acceptance testing.
  
• Knowledge and experience in providing helpdesk support of IT systems.
  
• Knowledge and experience in VBA programming language.
  
• Experience in support of procurement-related systems is preferable.
  
• Experience in support of systems adopting iAM Smart is preferable.
  
• The job requires the following mandatory skills:
  
  • 2 years x Work experience with/in the Government
  • 1 year x System Implementation and Maintenance/Support, VBA, Helpdesk Call Handling Technique and Software Testing Management