Scope of the Services:

• Under this Agreement, the Contractor is required to assign ONE full-time TSS Staff to provide with required services to keep the computer network(s) and equipment(s) in a good working order and help users overcome difficulties such as daily network maintenance, software/hardware preparation, malfunctioning, accidental system failure and assist the PDA arrangement
  

Type of Services:

• The Technical Support Service will cover following types of services:
  
  • To manage and supervise ITAs
    
  • To provide IT and technical support in running team-level and section-level PDA activities, installing and maintaining computer hardware and software in the office and in officers' use of computer facilities and networks by officers
    
  • To develop, maintain and coordinate all learning and teaching resources uploading on the Section's and Edcity websites
    
  • To provide IT support for the production of audio-visual learning and teaching materials (video filming, photographing, audio/video and image editing)
    
  • To assist in procurement of IT & AV equipment. computer hardware and software
    
  • To develop and support a database management system for the section
    
  • To provide IT training courses and materials for internal staff and schools under our support
    
  • To undertake any other duties as assigned

• Holder of a degree awarded by a university in Hong Kong; or a degree awarded by an overseas education institution to a Hong Kong resident, or equivalent; or
  
• A higher diploma in computer subjects from a Hong Kong polytechnic/polytechnic university, or equivalent
• Five subjects, including English Language (Syllabus B before 2007) AND Chinese Language, at Level 2 (or Grade E before 2007) or above in the Hong Kong Certificate of Education Examination, or equivalent
  
• At least 5 years of working experience as a Senior IT Assistant
  
• Fluency in spoken English, Cantonese and Putonghua and in written English and Chinese
  
• At least two years' experience in the control and operation of computer systems such as Windows, Netware or helpdesk/computer network operation, or writing MS Windows application system, or LAN administration, or PC/LAN support services.
  
• At least three years of relevant experience in a government department
  
• The job requires the following mandatory skills:
  
  • 6 months x Networking, Website Administration and Windows XP/2000/ME