Commercial
Technical Support

Servicedesk Lead (ITIL, Kowloon Bay, $25K-$28K)

Full Time
Kowloon Bay
,
,
clts05692
Posted on:
2026-08-21

Duties

  • Assistant Leadership: Act as the Assistant to the Service Desk Manager to oversee overall service quality, team performance, and operational excellence.
  • Team Supervision: Supervise IT Service Desk staff, providing front-line guidance, coaching, and support to ensure a smooth-functioning team.
  • Store Support Management: Oversee and prioritize daily IT Service Desk operational tasks, with a strong focus on store support services (ensuring swift resolution of retail/outlet-related incidents).
  • Incident & SLA Management: Manage and administer the ServiceDesk ticketing system (e.g., ServiceNow), ensuring requests and incidents are logged, escalated, tracked, and resolved within agreed SLAs.

Requirements

  • F.5 or above
  • At least 3 years' experience in servicedesk management
  • Prior experience in retail, F&B, or store support operations is highly preferred.
  • Proven experience as a team leader, supervisor, or senior agent in a Service Desk, Call Center, or NOC environment is a definite advantage.
  • Solid experience with IT Service Management (ITSM) frameworks and ticketing systems (e.g., ServiceNow) is required.
  • Knowledge of ITIL-based processes (Incident, Problem, and Change Management) and ISO20000 best practices is preferable.

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

kmpost@clts.com

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Application Deadline:
2026-09-20
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Servicedesk Lead (ITIL, Kowloon Bay, $25K-$28K)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

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The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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