• Support the planning, testing, deployment, troubleshooting, and post-migration verification of Windows 11
• Prepare deployment records and technical documentation
• Conduct an inventory and assessment of existing computer hardware, software, operating systems, applications, and security configurations for approximately 400 staff
• Prepare and maintain technical implementation plans, deployment schedules, test plans, migration procedures, and rollback arrangements
• Evaluate technical specifications and prepare technical requirements for EDR implementation
• Conduct product or solution comparisons and support procurement and vendor assessment for EDR implementation
• Analyse technical requirements and assess hardware, software, applications, network connectivity, and endpoint readiness for EDR implementation
• Configure, pilot implement, conduct user acceptance testing, and support phased deployment of EDR solutions
• Coordinate with the Project Manager, internal users, vendors, and service providers on the deployment of EDR solutions with target completion within 2027
• Troubleshoot EDR installation and connectivity issues, endpoint security alerts, policy or configuration problems, and other related technical issues
• Monitor EDR deployment status, endpoint health, security alerts, policy compliance, installation failures, and remediation progress
• Draft and maintain system documentation and work plans
• Assist in IT equipment setup, administration, and ongoing maintenance
• Communicate IT matters with stakeholders across divisions as needed
• Provide general PC support and IT helpdesk assistance

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• Higher Diploma / Degree in Computing related subjects
• At least 4 - 8 years experience in IT security
• Experience in working on operating system upgrade projects and/or IT security solution implementation (e.g. EDR) is highly desirable
• Experience in office IT setup, LAN/network implementation, mobile devices, and enterprise desktop and server environment management
• Administration experience of Windows Server and Windows 10 client; migration experience to Windows 11 and Windows Server 2022 or later preferred
• Hands-on experience in hardware/software procurement of computer equipment
• Hands-on experience in IT helpdesk support
• Strong analytical and problem-solving abilities
• Good command of written and spoken English and Chinese

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