Commercial
Deskside Support

Technical Support Engineer ($22-27K)

Full Time
Kowloon Tong
,
,
clts00958
Posted on:
2023-01-27

Duties

  • Providing a support service for users receiving Incidents and Work Requests from Service Desk
  • Escalating issues to vendors and managing tickets to resolution
  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes

Requirements

  • At least 1-2 years of experience working with customers
  • Troubleshooting/problem solving skills
  • Good in dealing with incident, problem and change management processes
  • Good at written and oral communication skills
  • Good in Cantonese, English & Putonghua 
  • Certified with M365 certification will be an advantage
    • Microsoft Certified Security Administrator Associate
    • Microsoft Certified: Information Protection Administrator Associate
    • Microsoft Certified: Teams Administrator Associate

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address vacancy@clts.com

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

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Interested in this position? Submit your application online.
Application Deadline:
2023-02-26
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Technical Support Engineer ($22-27K)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

Data Privacy Statement

The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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