Contract Systems Analyst

Full Time

Admiralty

GOVT260455

Posted on:

2026-03-20

Duties

Lead, supervise and provide guidance to the two CAPs in planning, prioritising and executing all testing, automation, helpdesk and documentation tasks for the ECMIS;
Analyse the overall testing and support requirements during the Nursing period, formulate a structured test strategy and schedule, and ensure alignment with project milestones and service levels;
Design the end to end testing process automation solution, including definition of test scenarios, test data strategy and integration with existing tools and environments;
Identify, evaluate and recommend appropriate test automation tool(s), including defining evaluation criteria, conducting proof of concept where necessary and documenting the selection rationale;
Prepare tender documents for acquisition of hardware, software, and services necessary for IT system implementation and maintenance;
Provide administrative support for procurement of IT products and services, including coordinating with product and service vendors, estimating the ballpark of the procuring items, and evaluating technical quotations;
Coordinate with internal teams [e.g. Professional Services Unit (&;#8220;PSU&;#8221;), Managing Departments (&;#8220;MDs&;#8221;) and other project teams] and external parties (e.g. IT contractors) to clarify requirements, follow up on defects, and monitor progress of bug fixing and enhancement delivery;
Oversee the daily operation of the support helpdesk, including ticket triage, escalation, tracking, root cause identification and verification of fixes prior to incident closure;
Review and comment on project deliverables produced by IT contractors (such as user manuals and training materials) to ensure completeness, accuracy and compliance with contractual and departmental standards;
Monitor production issues and risks during the Nursing period, maintain issue and risk registers, and recommend mitigation actions and preventive measures;
Prepare concise progress reports, incident statistics, test execution status summaries and management updates for regular project and governance meetings; and
Perform any other IT related tasks as assigned by supervisors to ensure smooth, stable and secure operation of ECMIS during the Nursing period.

Requirements

Higher Diploma/Degree holder in Computer Science or equivalent
At least 5 years of relevant post-qualification working experience
At least 3 years of working experience as a Systems Analyst
Solid knowledge of software testing methodologies, test management and defect tracking tools, and familiarity with test automation frameworks or scripting
Experience in working across various phases of the system development lifecycle
Experience in application development, implementation or maintenance using different programming languages and support/development tools/environments, such as JAVA, JSON, XML,REST APIs, and SQL
Experience in using Microsoft SQL Server
Experience in testing, maintaining and providing technical support service for application systems of government bureaux/departments
Experience in Excel reporting or data analysis
Strong leadership and team supervision skills to manage and mentor CAPs and collaborate with multiple stakeholders
Good analytical and problem solving abilities, particularly in diagnosing and resolving production issues under time constraints
Effective communication and documentation skills in English and Chinese for liaising with users, contractors and management, and for preparing clear technical and management reports
Strong organisation, time management and quality oriented mindset, with attention to detail and adherence to departmental procedures and security guidelines
It is an advantage for the candidate to possess experience in delivering and support public-facing government systems that are related to contractor management
The job requires the following mandatory skills:
- 4 years x IT Application Development and Management, JAVA Programming, Structured Query Language and Web Programming
- 2 years x Work experience with/in the Government, Management and Support of Gov't Systems & Services and IT Service/ Outsourcing Management

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:

2026-04-02

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Contract Systems Analyst

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