The staff is required to perform system administration, testing, regular patching, and support system maintenance including but not limited to the following:

• To assist the Systems Engineers and Assistant Systems Engineers to manage, maintain and enhancement of existing applications and manage new projects
  
• To support core systems and related hardware and software installation and configuration
  
• To monitor the system and take approicate actions when receiving system alerts
  
• To provide network administration and operational support, including but not limited to configuration change and firmware upgrade
  
• To assist the System Engineers/ Assistant Systems Engineers to perform troubleshooting on network routers/switches, VMware, Servers(Windows/Linux), disk storage system and data backup system
  
• To provide 1st tier support on core systems
  
• To perform regular system/software upgrade and patching during non-office hours
  
• To handle administration work such as documentation, inventory, system health checking, hardware/software maintenance
  
• To support IT security assessment and compliance audit
  
• To perform any other duties as assigned by the supervisor

• Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
  
• Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
  
• Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
  
• Minimum 2 years of IT working experience with at least 1 year of IT support experience in call centre
  
• At least 2 years solid knowledge and experiences in supporting Avaya CMS, NICE Engage, NICE IEX and Oracle Siebel
  
• Experience in any following area is an advantage:
  
  • Troubleshooting of Linux/Windows
    
  • Linux / Windows Shell Script
    
  • Microsoft SQL Server
    
  • Microsoft Exchange
    
• Overtime work, irregular hours work and work on Sat/Sun/Public Holiday are required when necessary
  
• The job requires the following mandatory skills:
  
  • 2 years x System Implementation and Maintenance/Support and Windows NT Server Administration & Network Support