The requested staff will be assigned to the project team to provide implementation of system enhancements and system support of SMARTICS-2 application and related system interfaces with other departments in data centres, Registration of Persons (ROP) offices, other Immigration branch offices and control points. He/she is required to provide technical support, co-ordinate and advise the technical matters of the following activities:

• Procurement, system implementation and application deployment on system enhancements, configuration and tuning, testing, acceptance and maintenance
• Production support on application system and system enhancements, including the enhancement of core application supporting the new self-service kiosk, and system interfaces with other departments
• Monitoring and examination of contractors&;#8217; work and deliverables
• Devise and review various system and operating procedures
• System monitoring and tuning, problem diagnosis and resolution, disaster recovery and security control
• Evaluation of the most appropriate and cost-effective solutions in resolving problems
• Production maintenance and support matters
• Round-the-clock on-call technical support

• Higher Diploma/Degree holder in Computer Science or equivalent
• At least 4 years of relevant post-qualification working experience
• At least 1 year of working experience as a Systems Analyst
• Criminal record check is required
• Good experience in system implementation and system support of IT application system and management of outsourcing contractors
• Work experience and knowledge in mission critical web application system and relational database is required
• Normally work in ImmD HQ at Tseung Kwan O and occasionally provide support at various Immigration offices and control points and other designated locations
• The job requires the following mandatory skills:
  • 5 years x  Multi-tier System Integration and System Implementation and  Maintenance/Support
  • 4 years x  Web Services