The integrated Case Management System ("iCMS") is a web-based system implemented by the Judiciary to streamline and standardize electronic court processes across various court levels. By introducing electronic technology, the aims to
enhance access to justice through additional service channels. The successful candidate will be responsible for the following:

• Provide technical support for iCMS and connected PC hardware
  
• Support document scanning kiosk and ticketing system in the Resource Centre
  
• Conduct daily system health checks on iCMS
  
• Identify user-reported issues and escalate them to appropriate parties
  
• Provide helpline support to address High Court (HC) user inquiries
• Perform ad-hoc support tasks related to iCMS (e.g. workstation setup for external stakeholder briefings, user training, etc.)
  
• Perform other duties as assigned, including providing audio-visual (AV) system support in courtrooms upon request
  
• Work within a dynamic and supportive small team on daytime hourly shift basis (overnight shift is not required)

• Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
  
• Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
  
• Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
  
• At least 2 years of working experience as an IT Assistant
  
• The ideal candidate should possess strong technical expertise in AV/IT systems, with specific familiarity with kiosks, barcode scanners, and printers. A minimum of one year of experience providing comprehensive support and maintenance for AV/IT systems within an organization of 50 or more employees is required
  
• In addition to technical proficiency, the successful candidate should demonstrate a deep understanding of computer hardware and software, strong analytical skills, and the ability to work independently and effectively in a fast-paced environment
  
• Preference will be given to candidates with experience in hardware installation and troubleshooting. Strong communication and interpersonal skills are essential, along with a good command of English to communicate effectively with a diverse range of the general public
  
• The job requires the following mandatory skills:
  
  • 2 years x PC LAN Support, System Implementation and Maintenance/Support and Windows 7/8/10