Commercial
Helpdesk

ServiceDesk Supervisor (Airport, 5 days work)

Full Time
Airport
,
,
clts03868
Posted on:
2024-09-20

Duties

  • Manage a team and provide support for the end users to report computer related problems across headquarter and sub-offices
  • Oversee the daily operations of the service desk, and ensure that team members effectively handle service requests, incidents handling, and inquiries following SLAs
  • Resolve reported incidents or dispatch the incidents to the appropriate 2nd level support
  • Generate regular management reports related to the delivery of the Service Desk
  • Ensuring proper documentation, notification, tracking, and follow up of all incidents

Requirements

  • Higher Diploma or above in Computer Science or related subjects
  • At least 3-4 years' experience in managing support of IT operations and providing day-to-day PC support, hardware repair, maintenance technique, handling user's request, coordinating and arranging technical support service activities
  • Experience in IT PC hardware installation / settings and configuration (e.g. Lenovo PCs / HP Printers and other computer OA peripherals)
  • Experience in using service desk tools to perform service desk operations management such as ServiceNow
  • Holder of ITIL v3 Foundation Certification is an advantage

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

[email protected]

Apply Online

Interested in this position? Submit your application online.
Application Deadline:
2024-10-19
Apply Now

Application period expired.
Your application may not be considered.

Share
Application for
ServiceDesk Supervisor (Airport, 5 days work)

Please complete the form with your CV attached.

Upload your CV
Max file size 5MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 5MB.
Upload additional files?
Max file size 5MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 5MB.
Max file size 5MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 5MB.
Max file size 5MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 5MB.
Max file size 5MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 5MB.
Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

Data Privacy Statement

The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to [email protected].

Thank you for your submission!
We will be in touch shortly.
Sorry! Something went wrong while submitting.
Please try again.