Public Sector
Business Analyst

Contract Systems Analyst

Full Time
Tseung Kwan O
,
Others (Hong Kong)
,
GOVT260533
Posted on:
2026-04-09

Duties

  • The CSA shall be responsible for providing IT support and advice for the system support and system enhancement relating to document management and system implementation relating to the systems integration, enquiry services and call centre application development and other operation and supporting services for handling enquiry requests for the Immigration Enquiry Services System (IESS-2)
  • The CSA shall also assist in related site preparation, system design, system testing and production roll out
  • The key duties are as follows:
    • To perform the system support and enhancements support including assessment and implementation of application related to document management, enquiry services and call centre related operation, etc.
    • To evaluate the most appropriate and cost-effective technical solution for the implementation and enhancements related to document management, enquiry services and call centre related operation, etc.
    • To collaborate with related stakeholders from both business and technical aspects and provide technical support for system implementation
    • To monitor and examine contractor's work and performance of contractors and his/her subordinates through examination of program source codes, perform database enquiry to verify the business logic and ensure version controls, etc.
    • To execute and assure the proper change management related to document management, enquiry services and call centre related operation, etc.
    • To support and monitor resilience test and load test
    • To perform any other duties as may be required

Requirements

  • Higher Diploma/Degree holder in Computer Science or equivalent
  • At least 4 years of relevant post-qualification working experience
  • At least 1 year of working experience as a Systems Analyst
  • The CSA shall be able to work independently, and shall possess strong analytical, system design, programming and testing skills
  • The CSA shall have good experience in technical support and advisory on call centre application as well as system implementation and enhancements
  • Good knowledge on call centre related application development
  • The CSA may be required to work occasionally outside normal office hours to carry out the duties
  • Criminal record check is required
  • The job requires the following mandatory skills:
    • 2 years x Java Application Framework (e.g. Struts (Apache)), Structured Query Language and Web Services
    • 1 year x Management and Support of Gov't Systems & Services and Vendor Management

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:
2026-04-22
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Contract Systems Analyst

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

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* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

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