Commercial
System Administration

System Engineer (IT Service Delivery)

Full Time
Kowloon Bay
,
,
clts05360
Posted on:
2026-04-17

Duties

  • Support project on technical side.
  • Provide technical support to newly deployed on-premises ITSM platform as on-going BAU activities.
  • Modify ITSM workflow and create new workflow, service request, etc. for the new on-premises ITSM platform upon requests.
  • Manage and deliver ITSM and IT Operations projects assigned.
  • Maintain quality service by establishing and enforcing organizational standards.
  • Coordinate with various teams, including but not limited to, application, infrastructure, operations, and vendors, in IT services delivery.
  • Evaluate the latest technologies and provide recommendations on ITSM tools adoption and process improvement (e.g., AI Ops).
  • Support various audits such as internal audit, external audits, ISO 27001, etc.
  • Work with the team for problem analysis, compilation of management & statistical reports/dashboards for management meetings and review.

Requirements

  • Higher Diploma in Information Technology, Computer Science or equivalent
  • Holder of ITIL Certificate is a must
  • 7+ years’ experience in ITSM process & governance
  • Knowledge in ITIL control & governance in Change Management, Problem Management, Incident Management, etc.
  • Sound knowledge and experience of auto-update CMDB.
  • Solid experience in IT Service Management knowledge and managing IT operations.
  • Sound skills of managing and tracking problem tickets, incident tickets, etc.
  • Self-initiative and work with passion, a can-do attitude with strong ownership.
  • Able to work independently and under pressure to meet defined schedule/deadline & KPIs.

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

applyjob@clts.com

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Interested in this position? Submit your application online.
Application Deadline:
2026-05-16
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System Engineer (IT Service Delivery)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

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The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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