Contract Senior Systems Analyst

Full Time

Cheung Sha Wan

GOVT260785

Posted on:

2026-06-03

Duties

Facilitate Government Departments/Offices to migrate their existing email system to Centrally Managed Messaging Platform (CMMP) platform. Monitor, manage and control the project tasks, deliverable, progress, schedule and risk
Provide IT technical support and advice to Government Departments/Offices to migrate their email service to CMMP platform
Provide front line support to end user enquiry and usage problem case
Assist in supporting all procedures and functions related to helpdesk service
Proactively analyse the issues reported by B/Ds and co-ordinate vendors/contractors to find out the solutions as early as possible
Act as a bridge between subordinates, B/Ds and vendors/contractors to make sure messages are exchanged effectively with DPO's senior management
Monitor the performance of other subordinates
Provide advice to Government Departments/Offices in application of funding and preparation of QPS work assignment brief for joining the CMMP Phase 2 service
Prepare helpdesk reports for senior management's review
Preparation and conducting meetings with contractors and follow up the action items
Provide daily office administrative support
Work outside office hours and providing on-call production support, where necessary
Performing any work assigned by supervisor

Requirements

Higher Diploma/Degree holder in Computer Science or equivalent
At least 6 years of relevant post-qualification working experience
At least 4 years of working experience to provide support to answer email service and system infrastructure questions from users with only minimum supervision
At least 3 years of working experience in client liaison and project coordination of large scale project is required
At least 3 years working experience in system analysis and design, implementation, testing, rollout and system nursing of messaging system
At least 2 years of working experience as a Senior Systems Analyst
IT security experience in enterprise grade system is preferred
Experience on preparation of SOA-QPS work assignment brief is preferred
Experience on large scale messaging system support, customer relation and helpdesk service are preferred
Holder of valid certification in project management or IT service management, such as ITIL Expert, PMP and PRINCE2, is preferred
Fluent verbal and written communication in both Chinese and English is required
Working experience in HKSAR Government is preferred
The job requires the following mandatory skills:
- 3 years x System Implementation and Maintenance/Support, Client Service, Coordination, Experience in Customer Relations, Moderate Exposure of Spoken English in Work and Moderate Exposure in Written English
- 2 years x Work experience with/in the Government

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:

2026-06-16

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Contract Senior Systems Analyst

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